Our 7-Day Satisfaction Guarantee
Applies to all first-time SaaS subscription sign-ups across monthly and annual plans.
At Arine Ecosystem Pvt Ltd, we want D2C brand founders to feel 100% confident when building their automated growth infrastructure. If our workflow SaaS engine does not meet your operational expectations, you can request a full refund within 7 days of your initial paid subscription purchase.
7-Day Money-Back Guarantee 5–7 Business Days Processing Original Payment Method Refund01How to Cancel Your Subscription
You may cancel your Arine SaaS subscription at any time without penalty. Self-service cancellation is available directly in your dashboard:
- Log into your Arine merchant dashboard at https://app.arineecosystem.com.
- Navigate to Settings & Billing > Subscription Management.
- Click Cancel Subscription and confirm.
02Refund Eligibility Matrix
| Scenario | Eligibility | Refund Amount / Action |
|---|---|---|
| First-Time Subscription (Day 1–7) | Eligible | 100% Full Refund to Original Payment Method |
| Subscription Renewal (Day 8+) | Non-refundable | Access remains active through current billing end date |
| Annual Plan Cancellation (Within 14 Days) | Eligible | Full refund minus 1 month standard plan fee |
| Platform Downtime (> 2 hours SLA breach) | Eligible | Pro-rated service credits or billing refund for outage duration |
| Third-Party WhatsApp / SMS API Overages | Non-refundable | Carrier/Meta network fees already dispatched are non-refundable |
03Payment Gateway Refund Timelines & Methods
Approved refunds are credited strictly to the original payment method used during checkout. Arine does not issue cash or check refunds.
International Cards
Refunds reflect on card statements within 5 to 10 business days depending on your issuing bank.
UPI & Domestic Cards
UPI refunds credit back to VPA within 24 to 48 hours; Netbanking/Cards take 5 to 7 business days.
Cross-Border Transactions
International cross-border transactions process within 5 to 7 business days with full localized tax refunding.
04How to Submit a Refund Request & Dispute Prevention
To request a refund, please contact our dedicated billing support team with your account details:
Billing Support ContactEmail: arine.soem@gmail.com
Include your account email, invoice ID, and reason for refund request.
Submit Refund Ticket Friendly Dispute Resolution Notice:We strongly encourage merchants to reach out directly to our support team before initiating bank chargebacks or payment gateway disputes. We resolve 99% of billing inquiries within 24 hours. Unjustified chargebacks may result in immediate SaaS account termination.